Deliveries

There are several factors that affect delivery pricing. Where you are and the size of the item. Rather than provide standard prices for delivery we will work all that out for you when you place an order with us. Btw, we don’t charge for small items in the UK unless otherwise stated.

 

We want you to have your item as quickly as possible. Everything is hand made in our workshop, but we do carry more than one of some items. However, we aim to deliver to your door within 5 days. During peak times like Christmas, it could take us longer, but we will always keep you completely up to date on the progress of your piece either by email or John will call you.

 

We want your item to be in perfect condition when you receive it, so we always ensure it is packed well and includes everything you need to start enjoying such a lovely addition to your home or garden.

 

Some items are delivered as a flat pack, just to make it easier or the couriers and to ensure your item arrives in tip top condition. Don’t worry everything is included and we’re on the end of the phone should you need help. 

 

Once your item is ready, we will be in touch just to confirm where and when it is going to be delivered and to ensure someone will be home to receive it. We work closely with our couriers to ensure your order is delivered to you in perfect condition, but if for any reason you spot any damage then please let us know, the sooner the better and include a picture and we will work with you to resolve.

 

Absolutely, we enjoy meeting our customers. Our workshop is in the beautiful medieval town of Old Amersham in Buckinghamshire. Some of the houses date back to the 14th century and is visited by thousands of tourists every year. All we would ask is to book a time so we can ensure we have everything prepared for when you arrive. 

 

If you have any questions about your order please do get in touch with us at john@milltreestudio.co.uk

 

We hope you enjoy your item as much as we enjoyed making it for you!